Terms of service

Regulations for the provision of electronic services by XtremWerk 

The Regulations are these Regulations for the provision of electronic services on the xtremwerk.com website, which defines the conditions for the provision of Electronic Services by the Seller via the www.xtremwerk.com website to customers.

The Client is an entity that concludes a Service Agreement with the Seller, provided that it has the full legal capacity or limited legal capacity in cases regulated by generally applicable law or being a legal person or an organizational unit.

The Consumer is a customer who is a natural person and concludes an Agreement not directly related to his business or professional activity.

The Seller is the XtremWerk EOOD , ul. Kestenova gora 2, 1404 Sofia, Bulgaria, VAT-Nr.: BG207724570, a service provider, administrator, and owner of the Store.

The Store is an online store run by the Seller in Bulgaria via a website available on the Internet at www.xtremwerk.com. The Store provides Electronic Services to Customers, including Sales.

The Electronic service is a service provided by the Seller to the Customer, based on an Agreement concluded between the parties via the Store, as part of an organized system of concluding distance contracts, without the simultaneous physical presence of the parties.

The shopping cart is a functionality of the Store that allows the Customer to complete orders for Products. The Product is added to the list of Products covered by the order by using the "Add to cart" button located next to the Product in the area of the Store website.

Sale is a service provided by the Seller to the Customer for the sale of Products without the simultaneous presence of the parties (remotely), through the transmission of data at the Customer's individual request, sent and received using electronic processing devices, including digital compression, and data storage, which is in Entirely broadcast, received or transmitted over a telecommunications network.

The Contract is a contract for the provision of Electronic services by the Seller to the Customer.

The Sellers Contact Details are the details of the Seller, with the use of which the Customer may contact him, i.e. XtremWerk EOOD , ul. Kestenova gora 2, 1404 Sofia, Bulgaria, phone: +359 878 441427, e-mail address: xtremwerk@gmail.com.

The Customer's contact data is the Customer's data that the Seller may use to contact the Customer, including the address, e-mail address, and telephone number.

The Customer account is a panel that manages the Customer's orders, available in the Store area, subject to registration and logging in.

Registration is the creation of a Customer Account by the Customer using the Store's registration form on its website.

The Product is an item presented in the Store area by the Seller for the purpose of Sale.

Delivery is the delivery of Products to the Customer to the place of destination indicated by him, via the Carrier.

A Carrier is an entity that is a carrier that performs the activities of Delivering Products in cooperation with the Seller.

The External payment system is an online payment system used by the Seller.

Working Days are days from Monday to Friday, excluding public holidays.

§1 General terms and conditions of the contract

Seller pursuant to art. 8 sec. 1 point 1 of the Act of July 18, 2002 on the provision of electronic services, establishes the Regulations, which are available at the URL of the Store, in the following wording: www.xtremwerk.com.

The Seller provides Electronic services under the Regulations and the provisions of generally applicable law.

The Seller makes these Regulations available on the Store's website. Customers may at any time: gain access to the Regulations, record them, acquire and reproduce them by printing or saving on a data carrier.

The information provided on the Store's website does not constitute an offer of the Seller within the meaning of the Civil Code, but only an invitation to customers to submit offers to conclude a Sales Agreement.

The provision of all Electronic Services takes place via the Store's website 24 hours a day, 7 days a week.

§2 Terms of Use & Registration

To use the Store, it is necessary for the Customer to have an information and communications technology device with access to the Internet, a correctly configured web browser in the current or previous version: Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Firefox, Safari or Opera, as well as an active and properly configured e-mail account.

The use of the Store takes place by introducing the content.

The management of the Customer's orders takes place via the Customer account. Using the Customer account is possible after its creation, using the correct login and password. In order to use the Customer Account, it is required to log in with a password.

The creation of a Customer account takes place through voluntary Registration, consisting in completing and sending the Seller the registration form, which is available in the area of the Store's website.

Filling out the registration form consists in filling in all mandatory and possibly optional fields of the form, using true, complete and customer-related data, in particular Customer contact data.

Before sending the registration form, by checking its appropriate box, the Customer should declare that:

- consents to the processing of his personal data provided in the registration form for the purpose of providing Electronic Services by the Seller,

- has read the Regulations and accepts their provisions.

Sending the registration form consists in sending it to the Seller via the Store, using the appropriate functionality in the area of the registration form.

§3 Providing free Electronic services

The Seller provides the following free Electronic services for Customers:

providing a contact form,

providing an order form,

maintaining a Customer account.

The contract for the provision of the contact form service is concluded for a definite period of time when the contact form starts to be used and is terminated when the Customer uses it or fails to do so. The subject of this Agreement is to provide the contact form on the Store's website in order to send a message to the Seller.

The contract for the provision of the order form service is concluded for a definite period of time at the start of using the order form and is terminated when the order is placed or the Customer fails to submit it. The subject of this Agreement is to provide the order form on the Store's website in order to send the order to the Seller.

The contract for the provision of the Customer account service is concluded for an indefinite period at the time of Customer account registration. The subject of this Agreement is to provide a panel for managing the Customer's orders.

The contract for the provision of a free Electronic service may be terminated by the Customer or the Seller without giving a reason and at any time, using the functionalities included in the Regulations or by e-mail sent to the e-mail address included in the Seller's Contact Details. 

§4 Orders

Orders for Products can be placed via the Store's website 7 days a week, 24 hours a day, using the Cart function. After completing the list of Product orders, in the Basket area, the Customer proceeds to the order.

If the Customer is a logged-in holder of a Customer Account, he proceeds to the next stage of placing the order as a logged-in Customer.

If the Customer is not a logged-in holder of the Customer Account, the Customer chooses the method of placing the order by using the button:

"Create an account" using the Customer Account that will be registered. Then the customer registers the customer account and uses it to proceed to the next stage of placing the order.

"Log in" using your Customer Account. Then the customer goes to the next stage of placing the order.

After choosing the method of placing the order, the Customer provides:

Data necessary to issue an invoice,

delivery information, including the Delivery address,

the method of Product Delivery by selecting the appropriate Delivery option,

method of payment, by selecting the appropriate payment option.

Placing an order is preceded by the Customer receives, by displaying in the Cart area, information about the total price for the order, including taxes and related costs, in particular the costs of Delivery and payment.

Placing an order may take place by using the "I confirm purchase" field in the Cart and is tantamount to the Customer submitting an offer to the Seller to conclude a Sales agreement for the Products included in the order.

Before sending the order form, by checking its appropriate box, the Customer should declare that he has read the Regulations and accepts its provisions.

The placed order may be changed by the Customer until the Seller receives information about the shipment.

Changing the order may include its cancellation, partial cancellation, extension with additional Products, change of the Delivery address.

The Seller shall immediately inform the Customer about the impossibility of executing the order in the event of any circumstances causing it. This information is provided by phone or electronically, using the Customer's Contact Details. The information may include the following methods of order modification:

cancellation of the part that is impossible to execute, which results in the conversion of the value of the order,

dividing the Products to be Delivered into a part for which Delivery is possible and a part that will be Delivered at a later date, which does not result in the conversion of the value of the order,

cancellation of the order in its entirety, which results in the cancellation of the value of the order.

Confirmation of the order is accepted by the Seller sending an e-mail to the e-mail address provided in the Customer's Contact Details. Confirmation of the order is tantamount to acceptance by the Seller of the offer to conclude a Sales Agreement submitted by the Customer.

§5 Sale

The Seller provides the Customers with the service of selling Products at a distance, via the Store.

The subject of the Sales Agreement includes the Seller's obligation to transfer the ownership of the Products to the Customer and release them, and the Customer's obligation to collect the Products and pay the Seller the price of the Products.

The Seller reserves the right to conduct promotional campaigns consisting in reducing the Product price until a specified date or until the stock of Products subject to promotion is exhausted.

By concluding the Sales Agreement, the Seller undertakes to provide the Customer with Products without defects.

The Sales Agreement is concluded upon confirmation of the Customer's order acceptance by the Seller.

The release of the Products for delivery is usually within 3 workdays, when products are in stock. In case of on order or custom-made products the release of the Products for delivery is within 4-6 weeks or longer.

The time of delivery of the Products may change in the event of a change of the order by the Customer.

The Products are released when the Customer selects the Delivery option, via the Carrier, to the address provided by the Customer,

The release of the Products for delivery takes place not earlier than after the payment by the Customer.

The Seller confirms the release of the Products to the Carrier for Delivery to the address provided by the Customer when placing the order, by sending an e-mail to the Customer's e-mail address.

The risk of accidental loss or damage to the item passes to the Consumer as soon as it is delivered to the Consumer.

The delivered parcel should be examined by the Customer in the presence of the Carrier. If it is found that the shipment is damaged, the Customer has the right to request a proper report.

§6 Payment

The value of the payment for the Sale is determined on the basis of the Product price list available on the Seller's website at the time of ordering the Product. The prices available on the Store's website for a given Product are nett prices in Euro and exclude VAT, but do not include the costs of Product delivery and the costs of the selected payment method.

The costs of the transaction and Product delivery are borne by the Customer.

The total price of the order, visible in the Cart area before placing the order and after selecting the method of Product delivery and payment, includes the price for the ordered Products together with tax duties and all related costs, in particular Delivery and transaction costs. The total price of the order is binding for the Seller and the Customer.

The Store enables the following payment methods for the provided Sales Services:

by transfer to the Stores bank account,

by transfer using the External Payment System,

through the Stripe instalment system or Revolut instalment system.

§6 The payment deadline is the moment the Product is released for delivery.

The invoice or VAT invoice for the Sales Service is attached to the Products that are subject to issue or sent by e-mail to the Customers e-mail address, depending on the Customers will.

The Customer who makes the payment for the product agrees to receive an electronic invoice.

§7 Complaints and guarantees

Complaints may be submitted in writing, by traditional mail, to the address indicated in the Sellers Contact details, using the form, the template of which is attached to the Regulations, posted on the Stores website and available for download.

The Buyer has the right to submit a complaint within the time limits specified in the provisions of the Civil Code.

The complaint should contain a description of the problem and the Customers personal data, including contact details and address details of the Customer, and a request for a method of bringing the Product into compliance with the sales contract or a declaration of a price reduction or withdrawal from the sales contract. Proof of purchase must be attached to the complaint.

The seller recognizes complaints within 14 days from the date of notification. In the content of the complaint, it is recommended to provide the Customers contact details, which will be used to answer the complaint and conduct related correspondence.

If the complaint relates to the Product, in order for the complaint to be considered by the Seller, the Customer should deliver or send the Product under the complaint to the Sellers address.

Complaints may be submitted under the warranty for defects in Products covered by the Sales Agreement and other Electronic Services.

If the Product has a defect, the Customer may request the replacement of the Product with a defect free, removal of the defect, or reduction of its price, and if this is not possible, he may then withdraw from the sales contract. The Seller is obliged to replace the defective Product with a Product free from defects or remove the defect within a reasonable time without undue inconvenience to the Customer. The reduced price should remain in such proportion to the price resulting from the contract in which the value of the Product with the defect remains to the value of the Product without the defect. The customer may not withdraw from the contract if the defect of the Product is irrelevant.

The Seller may refuse customer satisfaction with a specific request of the Customer, if it is impossible to bring the defective Product into compliance with the Agreement in the manner chosen by the Customer or would require excessive costs compared to the other possible method of compliance with the Agreement, subject to reservations and on the terms set out in the relevant provisions of the Civil Code.

If the Client is not a Consumer, the Seller may refuse to replace the Product with a Product free from defects or to remove the defect also when the costs of compensating this obligation exceed the price of the Product sold.

If the Product has a defect, the Customer may submit a declaration of price reduction or withdrawal from the Agreement, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective Product with a Product free from defects or removes the defect. This limitation does not apply if the Product has already been replaced or repaired by the Seller or the Seller has not satisfied the obligation to replace the Product with a Product free from defects or to remove the defect.

The Consumer may, instead of the removal of the defect proposed by the Seller, demand that the Product be replaced with a defect free, or instead of replacing the Product, demand that the defect be removed unless it is impossible to bring the Product into compliance with the Agreement in the manner chosen by the Consumer or would require excessive costs compared to the method proposed by the Seller. When assessing the excess of costs, the value of the Product free from defects, the type and significance of the defect found is taken into account, as well as the inconvenience to which the Consumer would otherwise be exposed.

The reduced price referred to in points 8 and 9 above should remain in the proportion to the price resulting from the Agreement in which the value of the defective Product is equal to the value of the Product without a defect.

The consumer has the option of extrajudicial means of dealing with complaints and assertion of claims:

submitting an application for resolving a dispute arising from the concluded Sales Agreement to a permanent amicable consumer court operating at the Trade Inspection,

applying for the initiation of mediation proceedings on the amicable settlement of the dispute between the Consumer and the Seller to the proper inspector of the Trade Inspection,

using the help of a local or municipal consumer ombudsman or a social organization whose statutory tasks include consumer protection.

The products may be covered by the manufacturers or distributors guarantee. In this case, the Customer is entitled to advertise the Product using the warranty rights by making a complaint to the guarantor. Filing a complaint to the guarantor may be made through the Seller or directly to the guarantor.

The customer may realise the rights under the guarantee for physical defects of things, regardless of the rights resulting from the guarantee.

The Seller is liable under the warranty if a physical defect is found within six months from the date of delivery of the Product to the Customer. The claim for the removal of the defect or replacement of the Product with a product free from defects expires after three months from the date of finding the defect, however, in the case of an Order placed by a Consumer - the period of limitation may not end before the expiry of the period referred to in the first sentence.

“On order” or “custom-made” products, definition of which is clearly noted in the description of the products on the website, are non-refundable. The Seller has the right to refuse to accept the complaint for these products.

For Products which are not falling under the category “on order” and/or “custom-made” (non-refundable) apply the rule of 20% restocking fee, in case the Customer decides to return the products.

Parts and components bought in our store are intended for professional assembly in specialized workshops. XtremWerk EOOD is not responsible for losses resulting from incorrect assembly and hidden defects of sold components.

In the event of a justified defect in the goods, XtremWerk EOOD may replace the goods with a new one, but does not bear the costs related to the failure.

Parts sold by XtremWerk EOOD are intended only for sports cars that run only on dedicated race tracks (not intended for road traffic). If it is found that the Product was used in a different way than in accordance with its intended use, the Seller has the right to refuse to accept the complaint.

§8 Supplementary provisions

All trademarks, graphics, and photos posted on the Stores website for the purpose of presenting the Products are subject to the copyrights of their owners.

The online domain of the store, its logos, name, and Regulations are the property of the copyright and the subject of legal protection.

The Customer acknowledges that it is forbidden for the Customer to provide illegal content.

The Seller undertakes to make due efforts to enable the proper functioning of the Store and to assist in solving technical problems related to its operation.

The Seller undertakes to carry out activities aimed at protecting the data in the Customer Account against unauthorized access and use. The customer is responsible for the consequences of disclosing his login or password to third parties.

The seller reserves the right to change the prices of goods in the online stores offer, introduce new goods to the offer, carry out and cancel promotional campaigns in the online store or make changes to them. These rights do not affect the prices of goods in orders placed before the effective date of the price change, the terms of promotional campaigns or sales.

The seller is not responsible for:

interruptions in the proper functioning of the Store and improper performance of Electronic Services, caused by force majeure, in relation to Customers who are not Consumers,

interruptions in the proper functioning of the Store and improper performance of Electronic Services for Customers who are not Consumers, caused by technical activities or the cause of the entities through which the Store provides Electronic Services,

benefits lost by a customer who is not a consumer,

consequences of the use of access data to the Customer Account by third parties, if they came into their possession as a result of the violation of the provisions of the Regulations by the Customer,

damage caused by the Customers breach of the Regulations.

§9 Final provisions

The Seller may collect information in order to store it locally on the Customer's device, using the browser's memory mechanism using "cookies".

The personal data of the Store's users is processed on the basis of the consent of the data subjects or when it is necessary for the performance of the Agreement, when the data subject is its party or when it is necessary to take action before concluding the Agreement at the request of the data subject.

Personal data is collected for the purpose of providing services by the Store. Persons whose data has been collected by the Store have the right to access their data, correct them and submit a motivated written request to stop processing them, as well as to object to this.

The rules for the processing of personal data, privacy policy, and cookie policy are regulated in the document "Privacy policy and cookie policy", constituting an appendix to the Regulations, placed in the area of the Store's website.

By concluding the Agreement for the provision of Electronic Services, the Customer voluntarily authorizes the Seller to send information related to the Agreements and their implementation to the Customer's Contact Data, as well as commercial information if separate consent is given.

The Customer who is not a Consumer is obliged to inform the Seller about changes to the Customers Contact Data, under pain of their effective use for deliveries.

The provisions of the Regulations are not intended to exclude or limit the rights of the Customer who is a Consumer, resulting from the provisions of generally applicable Bulgarian law.

In the event of non-compliance of the provisions of the Regulations with the provisions of generally applicable Bulgarian law, these provisions shall apply.

In matters not covered by these Regulations, the provisions of the Civil Code, provisions on the protection of personal data, the Act on the provision of electronic services, and the Act on consumer rights shall apply.

The company (XtremWerk EOOD) is not responsible for any damages or total loss occurred due to use of products and services purchased or provided by the company.