Refund policy

Return Policy

In the event that a product must be returned (“on order” and/or “custom-made” products are non-returnable/non-refundable), please contact XtremWerk EOOD via Contact Formular via the website or per email at xtremwerk@gmail.com for a Return Merchandise Authorization (RMA) number. The RMA number must be placed clearly on the shipping label. Any returned products without a RMA number will be refused. No returns accepted after fourteen (14) days from ship date shown on Invoice. There is a 20% restocking fee applied to all components returned in a 100% resalable condition. If returned components are not in a 100% resalable condition, an additional charge will be assessed at the amount decided by XtremWerk EOOD. If product is damaged, or show signs of installation, the return will not be allowed. All returned goods must be shipped to XtremWerk EOOD by prepaid freight. We highly recommend insuring any items shipped to XtremWerk EOOD for return. Special Order products (“on order” and/or “custom-made”) are not returnable and non-refundable. 

All services provided by the company are non-refundable.

Cancellation Policy

Customer has the right to cancel order, if the order has not yet been shipped. If the product you want to cancel has been assembled or pieced together and is boxed ready for shipping, a restocking fee may apply. If the product you want to cancel has shipped, the order cannot be cancelled. However, you can return the item for a refund. See our Return policy.

Return Address
Name: XtremWerk EOOD
Address: ul. Kestenova gora 2, 1404 Sofia, Bulgaria
Phone: +359 878441427
Email: xtremwerk@gmail.com